Beginning at 6 p.m. Pacific on Friday, April 19, until approximately midnight, Commercial Online and Mobile Banking will be unavailable. Users that attempt to log in will receive a notice stating the Commercial Center is unavailable. Users may experience intermittent periods of unavailability throughout the weekend while testing is being completed.
You do not need to take any action related to this upgrade. You are able to login with the same user ID and password. You will not see any significant difference in the look and feel of the online banking systems.
However, if you now experience any difficulty in accessing or utilizing the system, please contact your local Northwest Bank branch.
When is the upgrade happening?
We will begin the upgrade at 6 p.m. Pacific on Friday, Apr. 19. We anticipate the upgrade process will take approximately six hours.
Can I access my accounts during the upgrade?
No, account access using Commercial Online Banking or Commercial Mobile Banking will be unavailable until the upgrade and testing are complete. If you try to login during this time, you will see a message noting that the Commercial Online Banking website is temporarily unavailable.
Should I do anything in preparation for the upgrade?
Saving payment templates and/or history is best practice when a system goes through an upgrade. As a precaution, it’s recommended to save payee information, payment templates and history.
Follow these instructions to save Payments & Transfers data.
Payment Activity
- Click on Payments & Transfers then select Payment Activity from the drop-down.
- To the right of the Payment Activity: Current Activity screen, select Payment History.
- You can choose All Transactions or select the specific transfer type (e.g., ACH Payments, Wire Transfers, Account Transfers).
- Select the date range.
- Click Search.
- Once the results populate, select Print or Export, depending on the type of file you would like to retain.
Payee Information
- Click on Payments & Transfers then select Payee Maintenance from the drop-down.
- Click Print and save the report.
Will I have to do anything differently when login after the upgrade?
No, once the upgrade is complete, you will be able to login with the same user ID and password. You will not see any significant difference in the look and feel of the online banking systems.
Who can help me if I have a problem after the upgrade?
If you have difficulty accessing your accounts or using features of Commercial Online Banking or Commercial Mobile banking after the upgrade is completed, please contact your Relationship Manager or local Northwest Bank office. A list of our offices and phone numbers can be found our our locations page.