Contact Us

Boise Office

1750 West Front St. Suite 150

Boise, ID 83702

Phone: (208) 332-0700
Fax: (208) 332-0750
Hours: 9:00 a.m. to 5:00 p.m. MT, Monday – Friday

Lake Oswego Office

4900 Meadows Rd. Suite 410

Lake Oswego, OR  97035

Phone: (503) 906-3939
Toll free: (888) 906-5634
Fax: (503) 906-3938
Hours: 9:00 a.m. to 5:00 p.m. PT, Monday – Friday

Seattle Office

925 4th Avenue, Suite 100

Seattle, WA 98104

Phone: (206) 621-0808
Toll free: (800) 888-1955
Fax: (206) 621-0888
Hours: 9:00 a.m. to 5:00 p.m. PT, Monday – Friday


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Email: CustomerService@northwest-bank.com

For lost or stolen debit or credit cards: 

For lost/stolen debit cards call: (866) 842-5208
For lost/stolen credit cards call: (800) 423-7497

Northwest Bank is committed to ensure the safety of your financial information. We understand that e-mail is a simple and cost effective method of communication. However, sensitive personal and account information such as account numbers, Social Security numbers, passwords, or Personal Identification Numbers (PINs) should not be sent by e-mail. A Northwest Bank representative may not immediately review e-mail messages that you send. Therefore, you must contact the bank by telephone or in person for items needing immediate attention. E-mail messages may not be used to place a stop payment on a check, request transfers between accounts, report lost or stolen checks, or to report lost or stolen bank cards and/or codes (PINs).